Stad Hoogstraten is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This privacy statement applies to the website of the city of Hoogstraten and concerns the collection of data and its use. By using this website, you indicate that you agree to the data processing described in this statement.

Collecting your personal data

Stad Hoogstraten may collect personal data, such as your email address, name, home and work address or telephone number. The City may also collect anonymous demographic information, which is not unique to you, such as your zip code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by the city of Hoogstraten. This information may include: your IP address, browser type, domain names, access time and website addresses. This information is used by the city of Hoogstraten to provide you with an optimal service, to maintain the quality of the service and to provide general statistics regarding the use of the city of Hoogstraten website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Hoogstraten city public message boards (such as on the Hoogstraten city Facebook page), this information may be collected and used by others.

Stad Hoogstraten encourages you to read the privacy statements of the websites you visit so that you can understand how those websites collect, use and share your information. Stad Hoogstraten is not responsible for the privacy statements or other content on websites other than this one. Not even on city Hoogstraten-related websites.

Use of your personal data

The city of Hoogstraten collects and uses your data to manage the city's website and to provide the service and services you request. The City of Hoogstraten also uses your personal data to keep you informed of other products or services available from the City of Hoogstraten and its relations. Stad Hoogstraten may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

The City of Hoogstraten does not sell, rent or lease customer data to third parties. Stad Hoogstraten may contact you on behalf of external partners about a particular offering that may be of interest to you. However, in those cases your personal data (email, name, address, telephone number) will not be passed on to third parties. However, the city of Hoogstraten may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, and provide customer support. In addition, third parties are prohibited from using your personal data, except to provide these services to the city of Hoogstraten, and they are required to maintain the confidentiality of your information.

Stad Hoogstraten does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

The city of Hoogstraten keeps track of which web pages you visit on this website, in order to determine which city of Hoogstraten services are the most popular. This data is used to deliver customized content and communicate within the city of Hoogstraten to customers whose behavior indicates that they are interested in a specific area.

Stad Hoogstraten will never disclose your personal data without your consent, except where required by law or we believe in good faith that such action is necessary to:

  • to comply with an executive order or legal process that is being conducted at the city of Hoogstraten or the site;
  • to protect and defend the rights or property of the city of Hoogstraten;
  • act under exigent circumstances to protect the personal safety of users of the city of Hoogstraten or the public.

Use of cookies

The city of Hoogstraten website uses “cookies” to help you tailor your online experience. A cookie is a small text file that is automatically stored on your hard drive by the web page server. Cookies cannot be used to run a program or place viruses on your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a means to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize City of Hoogstraten website pages or register with City of Hoogstraten services, cookies from City of Hoogstraten help you to recall your specific information on subsequent visits. This facilitates the process of storing your personal information such as payment address, delivery address etc. When you return to the same city of Hoogstraten website page or service, the information you have already provided will be retrieved, so that you easily find the city of Hoogstraten tailored to you features you can use.

You have the option to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the city of Hoogstraten pages or services that you visit.

Security of your personal data

Stad Hoogstraten secures your personal information from unauthorized access, use or disclosure. Stad Hoogstraten secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transferred to other websites, it is always protected by Secure Socket Layer (SSL) security, which encrypts all sensitive information beyond recognition before transmission.

Privacy statement change

Stad Hoogstraten will occasionally update the privacy statement to reflect feedback from internal and external customers. We encourage you to periodically review this statement to be informed of how the city of Hoogstraten is protecting your information.

Contact information The City of Hoogstraten welcomes your comments regarding this privacy statement. If you believe that the city of Hoogstraten has not acted on the basis of this statement, you can contact us at [email protected]